FAQ

WHEN WILL I RECEIVE MY ORDER?

All products from So Southern are custom made. Once your order is received, our turnaround time is approximately 2-3 weeks unless notified otherwise. Your order will be shipped via USPS Flat Rate Parcel Post and you will be able to track your order with a tracking number that will be emailed to you once your order has been shipped. For larger shipments, they will be shipped either via FedEx or UPS Ground and your tracking number will also be emailed to you once your order has been shipped.

HOW DO YOU HANDLE MONOGRAMMING?

Once we have received your order, we will review your instructions regarding the font, style and thread color(s) you have selected. If we have any questions or concerns, we will contact you immediately via phone or email. We are able to make recommendations if you are not sure of what thread color, style etc that would look best for your purchase we are always here to help!

When checking out, please spell out the exact full name of the recipient of your order so that we know which order the initials need to go. Your information should look like this: Katherine Patricia Smith. Please note that all monogrammed products are non refundable.

HOW DO YOU WASH YOUR PAD?

We recommend machine wash in cold water and tumble dry on a low temperature setting as cotton fabric tends to shrink a little. Ideally, we recommend all of our products to be hung to dry.

HOW DO I RETURN A PRODUCT?

All unused returns must be prepaid, insured by the customer and shipped via the carrier of your choice. All returns must be enclosed with our return form as well as a copy of the original receipt. Contact us at pat@so-southern.com to obtain our return form. All shipping and handling charges are non-refundable. All products must be unused and undamaged to ensure a full credit. We reserve the right to refuse a refund request if it does not comply with our policy. We do not accept CODs or third-party billing for returned merchandise. All COD packages will be refused and we cannot be responsible for items that we do not receive. In the event an item is damaged during shipment, please contact the carrier with your tracking number. Original form of payment will be credited for your refund. Please allow 7-10 business days for your return to be processed. Shipping charges and sales taxes on shipping are non-refundable. Products that have been monogrammed cannot be returned. Please note that all monogrammed items are non returnable and non refundable.

HOW DO I CANCEL AN ORDER?

Items may not be cancelled once an order has been placed. After you have received your order, simply contact us at pat@so-southern.com in order to receive our return form and follow our return instructions listed above. Please allow 7-10 business days for your return to be processed. Shipping charges and sales taxes are non-refundable. Products that have been monogrammed cannot be returned.

WHAT DO I DO IF MY ITEM WAS DAMAGED OR DEFECTIVE?

In the event an item is defective upon receipt, please contact us at pat@so-southern.com so we can send you a return form with the defect or damage noted on the form. Items will be inspected and a determination made as to the cause of the defect. In the event that an item is damaged during shipment, please contact the carrier with your tracking number.

WHEN CAN I RETURN AN ITEM?

Returns may be made within 7 days of purchase date accompanied with our return form. Monogrammed purchases are non refundable and the product must be unused.