Wilker's Royale Saddle Pad
Wilker's has been in business for over 47 years of experience in providing saddle pads, leg wraps and other horse accessories to fellow horse lovers all over the world. Everything manufactured at Wilker's has been a collaborative effort of close horse friends, loyal employees, and other horse enthusiasts who have given their ideas and encouragement to develop products that work.
We were thrilled to have collaborated with the newest addition to the Wilker’s product line.
The Wilker's H/J Royale Saddle Pad's body is 100% cotton flannel on the bottom and broadcloth on top, quilted over 1/2" foam and poly fiber fill. The contoured spine helps distribute weight and pressure while ensuring the best fit and protection for your horse’s withers. An extra 1/2" of foam provides the premium cushioning that your horse deserves, eliminating the need for an additional half pad. This pad also includes underside grippers. The embroidery will be placed on the back left hand side of the pad unless otherwise stated in "Message" section of your order.
Machine wash, tumble dry on low heat and made in USA. Colors may vary from screen to screen. Personalized items are non-returnable.
WHEN WILL I RECEIVE MY ORDER?
Our products are both custom made and inventory. Inventory items can be shipped out as soon as 24 ours whereby custom order are shipped in approximately 2-3 weeks upon receipt of your order. Your order will be shipped via USPS, UPS or FedEx and you will receive via email your order tracking number.
HOW DO YOU HANDLE MONOGRAMMING?
Once we have received your order, we will review your instructions regarding the font, style and thread color(s) you have selected. If we have any questions or concerns, we will contact you immediately via phone or email. We are able to make recommendations if you are not sure of what thread color, style etc that would look best for your purchase we are always here to help!
When checking out, please spell out the exact full name of the recipient of your order so that we know which order the initials need to go. Your information should look like this: Katherine Patricia Smith. Please note that all monogrammed products are non refundable.
HOW DO YOU WASH YOUR PAD?
We recommend machine wash in cold water and tumble dry on a low temperature setting as cotton fabric tends to shrink a little. Ideally, we recommend all of our products to be hung to dry.
HOW DO I RETURN A PRODUCT?
All unused returns must be prepaid, insured by the customer and shipped via the carrier of your choice. All returns must be enclosed with our return form as well as a copy of the original receipt. Contact us at firstname.lastname@example.org to obtain our return form. All shipping and handling charges are non-refundable. All products must be unused and undamaged to ensure a full credit. We reserve the right to refuse a refund request if it does not comply with our policy. We do not accept CODs or third-party billing for returned merchandise. All COD packages will be refused and we cannot be responsible for items that we do not receive. In the event an item is damaged during shipment, please contact the carrier with your tracking number. Original form of payment will be credited for your refund. Please allow 7-10 business days for your return to be processed. Shipping charges and sales taxes on shipping are non-refundable. Products that have been monogrammed cannot be returned. Please note that all monogrammed items are non returnable and non refundable.
HOW DO I CANCEL AN ORDER?
Items may not be cancelled once an order has been placed. After you have received your order, simply contact us at email@example.com in order to receive our return form and follow our return instructions listed above. Please allow 7-10 business days for your return to be processed. Shipping charges and sales taxes are non-refundable. Products that have been monogrammed cannot be returned.
WHAT DO I DO IF MY ITEM WAS DAMAGED OR DEFECTIVE?
In the event an item is defective upon receipt, please contact us at firstname.lastname@example.org so we can send you a return form with the defect or damage noted on the form. Items will be inspected and a determination made as to the cause of the defect. In the event that an item is damaged during shipment, please contact the carrier with your tracking number.
WHEN CAN I RETURN AN ITEM?
Returns may be made within 7 days of purchase date accompanied with our return form. Monogrammed purchases are non refundable and the product must be unused.